Senior Operations Manager

Job Title:  Senior Operations Manager  Job Location:  Dallas-USA-75261  Work Location Type:  On-Site  Salary Range:  $98,655.80 - 128,004.17    About us Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights. Role Purpose Statement We are seeking a dynamic and experienced  Senior Operations Manager  to lead our daily shift operations, ensuring seamless coordination across departments, optimal on-time performance, and consistent client engagement. This key leadership role is critical to the success of our Customer Service Center (CSC), overseeing operational and production functions to achieve strategic objectives and deliver best-in-class service. The ideal candidate will bring a background in airline catering, commercial catering, or a related high-volume, time-sensitive industry, and possess a commanding leadership presence, proven people management skills, and a strong focus on operational excellence. If you enjoy owning outcomes, developing leaders, and driving continuous improvement at scale, this role was built for you. What You’ll Gain     • Medical, Dental, and Vision coverage starting Day 1     • 401(k) with company match     • Paid vacation, holidays, and sick time     • Tuition reimbursement for continued growth     • Free meals and on‑site parking     • Leadership development within a global organization Main Accountabilities Business Strategy, Policies, and Tools Lead the execution of  CSC planning , ensuring seamless implementation and alignment with organizational goals. Enforce compliance  with corporate policies and CSC directives, maintaining adherence to regulatory and company standards. Managing Business Provide  data-driven insights  to support the development of the  annual business plan and budget  for the CSC. Implement  short-term operational planning , ensuring cross-functional coordination and timely corrective actions in case of deviations. Oversee the  economic and operational performance  of the CSC, ensuring efficient management in line with corporate frameworks and evolving market demands. Optimize the  deployment of human, technical, and material resources , ensuring…