The Village at Sage Street - Variable Hour Facility Assistant

Overview WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night. OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada. PROGRAM AND LOCATION: VOA, a Certified Great Place to Work, is recruiting for variable hour Facility Assistant positions at The Village on Sage Street in Reno, Nevada. The Village is primarily designed to serve working people earning minimum wage, or those with other income sources such as social security or disability, as a low-income housing option. Three shifts needed: 8AM - 4PM, 4PM - 12AM, and 12AM - 8AM. Responsibilities The Facility Assistant is responsible for assuring quality service in a safe, non-judgmental manner to all tenants compassionately and professionally, as it relates to the specific program objectives. Objectives include supportive interaction with tenants and team members, assessment of tenants’ needs, supporting the safety and integrity of all tenants, and performance of all work duties as required. This position will spend time integrating with clients, maintaining security, and performing housekeeping and janitorial tasks. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards. OBJECTIVES/ACTIVITIES: A. Responsible for performing daily work requirements to achieve the established objectives of the department. 1. Explain program rules and regulations to tenants and facilitate tenants’ observance of the rules.2. Provide “awake” shift coverage and maintain grounds security at all times. Conduct hourly safety and security checks during designated periods. Approximately half of the shift will be used for security duties.3. De-escalate a crisis before it develops and respond to the problem appropriately, providing emergency assistance to tenants and co-workers as necessary.4. Maintain daily reports to provide statistical information.5. Perform housekeeping, janitorial, and other maintenance tasks as needed, i.e., change a light bulb, plunge toilet, etc. Prepare rooms for next tenant; maintain/monitor staff area cleanliness, etc., to meet health/sanitation requirements of city and county. Up to half of…