Senior Platform Owner - Customer Engagement

Hours: 35 hours per week Closing Date: Tue, 13 Oct 2026 The   Customer Engagement Platform (CEP)   is one of Skipton’s most strategically important technology platforms. It underpins how colleagues understand member needs, deliver personalised support, manage cases and workflows, and automate processes across the Society. As our   Senior Platform Owner , you will lead the evolution of the Dynamics 365 and Power Platform ecosystem ,   spanning CRM, marketing automation, case management, colleague engagement tools, workflow orchestration, and low ‑ code applications. This platform is a central enabler of Skipton’s purpose and transformation goals, powering journeys across Homes, Money and Membership by giving colleagues the insight, capabilities and automation they need to deliver brilliant service.    You’ll   build, operate and evolve   a unified, scalable and resilient platform that allows us to better understand our members, respond quickly, and provide consistent, human ‑ centred experiences across every channel. CEP plays a foundational role in Skipton’s modern mutual vision ,   supporting intelligent customer service, omni ‑ channel engagement, operational efficiency, and insight ‑ led decision ‑ making. Your leadership will bring together Dynamics 365, Power Apps, Power Automate, CRM capabilities, workflow engines, colleague tooling and data intelligence to provide a powerful set of shared capabilities used across the Society. Through collaboration with   Value Streams , Security, Data, and Experience teams, you'll define   a   platform strategy that enables faster change, increases automation, enhances colleague experience, and supports our mission to deliver happier member outcomes .   Who   Are We?   Not just another building society. Not just another job.   We’re the   fourth largest building society in the UK , and proudly mutual, owned by our members, not shareholders. That means every decision we make is about doing the right thing for our customers and colleagues.   Our people say Skipton is a great place to work, and now it’s officially recognised as the happiest place to live in Great Britain. Whatever your background or ambitions, we’ll help you grow, thrive, and shape a better future.   Why This Role Matters   The   Customer Engagement Platform   is the engine room of how Skipton understands, supports and communicates with its members. Powering Dynamics 365, Power Platform solutions, marketing automation, case management and workflow tooling, CEP is the central nervous system that ensures colleagues have the insight, context and capability to deliver human, meaningful interactions at scale. As Skipton continues to evolve into a modern mutual built on great digital experiences and smarter decision ‑ making, this platform is critical ;   enabling colleagues to finish more journeys, reduce friction, and provide responsive support across Homes, Money and Membership.    Your leadership will determine…