Field Support Specialist

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.   We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.   AutoStore – moving things forward.  The Role: As a Field Support Specialist, your role is to provide in-field technical assistance and support to our partners and customers. You'll be the expert they rely on for in-field interventions, troubleshooting and execution of corrective actions. Your dedication to proactive problem solving and ensuring partner/customer satisfaction is essential for maintaining strong relationships and driving success across the network of AutoStore installations . Travel for this role is up to 80%. Key Tasks and Responsibilities: Respond promptly and effectively to assigned cases (incident investigations/cases and reactive support requests, completing corrective measures, proactive on-site interventions and priority site support. Provide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules. Provide on-site planned interventions (Installation and commissioning partner support, system upgrades and quality investigations), escalated support for Partners when identified Attend and actively participate in all internal account related meetings, to stay updated and contribute insights Proactively meet personal and team key performance indicators (KPIs) to ensure efficient support delivery Contribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues Support AutoStore Academy training, sharing expertise and best practices with partners Support regional repair/depot facility regarding system repairs, refurbishments and spare parts quality review. Maintain a thorough understanding of internal procedures and processes outlined in the Service and Support Specialist Rulebook Collaborate closely with internal teams, including technical support, Technical account management, Commercial, R&D, and others, to ensure readiness for service and support and provide valuable feedback from the support department. Foster trusted relationships with partners and key stakeholders, ensuring effective communication and problem resolution Apply analytical thinking to break down complex problems Understand and…