Senior Process Manager – EO Business Planning, Strategy & Support

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions. Job Description: Value Proposition Enterprise-Wide Strategic Exposure   Opportunity to work directly with senior leadership across Finance, Operations, Analytics, HR, and Business functions supporting strategic initiatives and executive decision-making. High-Impact Business Management & Strategy   Drive strategic planning, executive communications, business reviews, reporting, and benchmarking activities that influence business priorities and long-term growth. Job Details Position Title: Senior Process Manager – EO Business Planning, Strategy & Support Career Level:  P5 Job Category: Vice President Role Type: Hybrid Job Location: Bangalore   Work timing:2:00pm to 11:00pm IST About the Team: A large, complex and diverse organization consisting of Deposit & Payment Operations, Client Advisory Services, Enterprise Fraud Operations, Enterprise Loan Operations and other key operation functions. The team supports strategic planning, business management, governance, executive reporting and decision support.  The Senior Process Manager - EO Business Planning, Strategy & Support serves as a strategic partner to Enterprise Operations senior leadership and is aligned to the Business Planning, Strategy & Support function in the EO in the US. They will be responsible for providing business management, planning, governance, reporting, and analytical support across strategy, planning, finance, and operational initiatives for the Enterprise Operations organization. This role develops executive presentations, conducts research and benchmarking, supports planning processes, manages business reviews, and delivers actionable insights that enable leadership decision-making. The role plays a critical part in translating strategic priorities into actionable plans, driving performance management, supporting organizational governance, and ensuring effective execution of business objectives. The successful candidate will provide overall strategic and operational support to Enterprise Operations leadership teams while leading reporting, forecasting, business planning, and performance management activities that contribute to…