Senior Product Manager

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Senior Product Manager Senior Product Manager (Cary, NC - Onsite) Other Location is Overland Park - Onsite MAJOR RESPONSIBILITES: • This role serves as a strategic Senior Product Manager accountable for the ServiceNow portfolio product management functions within D&IT Business Systems. The Senior Product Manager owns and continuously improves product management discipline across the ServiceNow portfolio and is Accountable (A of RACI) for portfolio process, intake discipline, prioritization framework, release management governance, roadmap clarity, stakeholder management, value visibility and executive decision readiness. • The ideal candidate is a strong product management practitioner who can operate across multiple ServiceNow domains, bring clarity to ambiguous needs, translate strategy into executable work. The candidate will lead the adoption of D&IT’s Digital Product Operating Model (DPOM) ways of working, ensuring that application investments are intentionally selected, objectively prioritized, architecturally sound, and continuously measured to deliver enduring business value, not one-off project outputs. SKILLS AND ABILITIES REQUIRED: • Own the ServiceNow portfolio product management discipline, including intake, prioritization, roadmap governance, release management guardrails, stakeholder rhythm, and executive visibility. • Define standards for roadmap management, backlog health, prioritization, intake readiness, user story quality, value measurement, release readiness, and stakeholder decision-making. • Introduce practical product management tools, templates, and routines aligned to D&IT Product Management ways of working. • Partner with D&IT Product Management leadership for mentorship, coaching, and practice alignment. • Delegate and guide tactical product execution to Product Owner while remaining Accountable for the portfolio-level process and decision framework. • Accountable for roadmap alignment to the ServiceNow platform strategy, governance model, Digital Product Operating Model principles, and measurable business outcomes • Own the portfolio prioritization model and backlog governance standards while the Product Owner remains Responsible for day-to-day backlog grooming and readiness. • Partner with Product Leads to ensure backlog items are clear, actionable, and aligned to business value, risk, platform health, and strategic priorities. • Set Definition of Ready expectations for refinement, including business need, value statement, acceptance criteria, dependencies, risk, UX impact, release consideration, and measurable outcome. • QUALIFICATIONS AND EXPERIENCE • 12+ years of product management, product ownership, business analysis, or enterprise platform experience. • Experience managing or supporting complex technology product portfolios. • Strong understanding of product management practices, including roadmap development, backlog management,…