Senior Product Marketing Manager (Order Management))

We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place. The Senior Product Marketing Manager is an integral part of our marketing team. The successful candidate will grasp and translate complex order orchestration and omnichannel customer service capabilities into business benefits, and develop compelling narratives that communicate how Manhattan's unified, cloud-native OMS enables agility, profitability, and AI-driven intelligence across promising, ordering, fulfillment, and post-purchase experiences -- as part of a single unified commerce platform spanning order management, point of sale, and store and warehouse fulfillment. Duties and Responsibilities -- Product Positioning & Messaging Evolve the core messaging for ActiveOrder around the customer and business outcomes it drives -- faster and more accurate promises, friction-free returns and exchanges, and consistent service across every channel -- using capabilities like Distributed Order Management, real-time promising, and omnichannel customer engagement as supporting proof, not the headline. Craft differentiated positioning for order orchestration, customer service, and store fulfillment, showcasing how customers can outpace competitors with a modern, cloud-native OMS. Own how ActiveOrder's story connects into Manhattan's broader unified commerce platform -- how order management, point of sale, and warehouse execution work together on one architecture -- partnering with the ActiveStore product marketing lead to keep cross-solution messaging consistent. Translate complex order management and customer experience concepts into clear, value-based stories that resonate with digital commerce executives, supply chain and operations executives, omnichannel leaders, customer service leaders, and IT decision makers. Go-to-Market Leadership Partner with Product Management and Programs to define launch plans for new OMS capabilities, modules, and industry solutions. Build go-to-market strategies that amplify ActiveOrder differentiation across industries like retail, wholesale, direct-to-consumer, grocery, and B2B verticals. Develop enablement materials for Sales, Customer Success, and Partners that include messaging frameworks, pitch decks, FAQs, and ROI/value calculators. Thought Leadership & Content Development Create authoritative content built around real customer experience and outcome improvements -- not feature or capability lists -- that establishes Manhattan's leadership in unified commerce, keeping the human story of the shopper, associate, or service agent at the center even as content production itself becomes increasingly AI-first. Partner…