Senior Production Support Engineer

Senior Trade Support Engineer - Production Trading Support Experience: 5+ years Location: Bangalore (on-site) Team: Trading Operations / Production Support Shift: Rotational, aligned to market hours (includes early starts and extended coverage for overseas sessions) About the Role We are looking for a Senior Trade Support Engineer to own the day-to-day stability of our trading platform. This is a hands-on production role sitting between the trading desk, engineering, and the exchanges - you will be the first line of defence when order flow behaves unexpectedly, and the person who makes sure it doesn't happen twice. You will be expected to debug on live systems, read logs and code, script your way out of repetitive work, and push permanent fixes back into the platform. What You'll Do Live market support Own start-of-day readiness: exchange connectivity, session logins, reference and static data, risk limit loads, market data feeds, and go/no-go sign-off before the open. Monitor order flow, fills, rejects, and latency in real time; investigate and resolve issues on live trading systems during market hours. Act as first point of contact for traders on order state, execution discrepancies, connectivity problems, and platform behaviour. Run end-of-day processes: trade capture, drop-copy reconciliation, position and P&L checks, break investigation, and downstream file delivery. Incident and problem management Triage, escalate, and drive production incidents to resolution, coordinating between the desk, development, infrastructure, and external parties (exchanges, brokers, vendors). Communicate clearly and concisely to a trading audience during live incidents - status, impact, ETA, workaround. Write blameless post-incident reviews and follow through on remediation items rather than closing them out. Exchange and vendor interface Liaise with exchanges and clearing members on connectivity, order rejects, mock trading and conformance sessions, circuit-breaker events, and settlement queries. Coordinate exchange change notices - protocol upgrades, contract and symbology changes, holiday calendars, session timing changes - and ensure the platform is tested and ready ahead of go-live. Engineering and automation Automate recurring checks, reconciliations, and manual runbook steps using Python and shell scripting. Maintain and improve runbooks, escalation matrices, and knowledge base documentation. Participate in release validation, UAT sign-off, and production deployments; own rollback readiness. What We're Looking For Required 5+ years in trade support, production support, or trading operations at a broker, prop trading firm, exchange, or investment bank. Strong working knowledge of the order lifecycle - order entry through execution, allocation, clearing, and settlement - across at least one asset class (equities, F&O, currency, or commodities). Solid Linux command line skills - log analysis, process and service…