Senior Program Manager - Salesforce

Senior Program Manager – Salesforce, EMEA At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mindset drives our digital consultancy to think beyond the easy answers and create transformative digital experiences that solve complex business problems for global enterprises. We combine strategy, data, design, and technology to deliver meaningful outcomes that help our clients unlock the full value of their digital platforms. Our culture is driven by these values: Lock Arms We build strong relationships with our clients and colleagues, collaborating across disciplines to deliver exceptional outcomes. Sho w Hustle We proactively identify opportunities, take ownership, and execute with urgency and accountability. Embrace Change We continuously adapt to evolving technologies and business needs, always looking ahead to what’s next. Elevate Empathy We listen first and seek to deeply understand our clients’ challenges before proposing solutions. Never Settle We challenge assumptions and continuously push for better ideas and stronger outcomes, The Role We are seeking a Senior Program Manager – Salesforce to lead complex Salesforce transformation programs across multiple clients and projects in the EMEA region. This role is responsible for ensuring that Salesforce engagements deliver measurable business value, predictable delivery outcomes, and strong commercial performance. You will oversee multiple Salesforce programs, mentor Project Managers, and work closely with practice leadership, architects, and client stakeholders to ensure successful program execution and long-term account growth. This role reports to the Salesforce Practice Leader - EMEA and plays a key role in strengthening Horizontal’s consulting-led delivery model. What You’ll Do Program & Delivery Leadership Oversee multiple Salesforce transformation programs, ensuring delivery aligns with client objectives, timelines, and contractual commitments. Establish strong program governance, including executive reporting, risk management, and delivery health monitoring. Ensure projects consistently deliver tangible business value and customer outcomes, not just technical deliverables. Lead issue resolution and escalation management for complex or high-visibility programs. Commercial & Financial Accountability Own program financial performance including revenue realization, margin protection, and cost management. Monitor program budgets and proactively address risks related to scope, timelines, or commercial performance. Ensure disciplined change control and scope management across all engagements. Provide accurate revenue forecasts and delivery health insights to practice leadership. Client Partnership & Strategic Engagement Act as a trusted advisor to senior client stakeholders, ensuring programs align with broader business and digital transformation goals. Identify…