Senior Quality Engineer

At Qantas, our teams come together to create new and unique experiences for our customers.  A fantastic opportunity to be part of a team that focuses on cutting-edge technology and quality engineering principles.  Full-time and permanent position based at our new Product Innovation Centre in Adelaide.  Join Qantas in our brand-new Product Innovation Centre located in Adelaide to help us ensure consumer needs are met by embedding robust testing strategies and automation practices that uphold software reliability, performance, and security. Deliver seamless, high-quality digital experiences that build customer trust and satisfaction.  As a Senior Quality Engineer – Conversational AI , you’ll be responsible for testing and validating chatbot solutions while helping shape and evolve our CAI quality engineering capability. You’ll work closely with product, engineering and AI teams to design automated chatbot tests, validate conversation flows, and troubleshoot issues as they arise. With the freedom to identify and implement the best solutions, you’ll continuously improve our tools, frameworks and overall approach to CAI testing. You’ll have: Strong experience in Quality Engineering or QA, with hands‑on experience testing Conversational AI or chatbot platforms Proven experience using Cyara Botium for chatbot test automation Expertise in testing conversation flows, intents, entities and dialogue management across multiple scenarios Experience validating chatbot integrations with backend systems and APIs Ability to design and execute end‑to‑end test strategies for AI‑driven customer experiences Experience embedding chatbot testing into CI/CD pipelines Strong understanding of the challenges of testing AI systems, including ambiguity, edge cases and training data validation Experience testing non‑functional requirements such as performance, security and accessibility in conversational interfaces Confidence collaborating with cross‑functional teams to embed quality early in the delivery lifecycle Strong analytical skills to interpret chatbot behaviour and translate insights into quality improvements Excellent communication, documentation and stakeholder engagement skills Experience working with Mobile apps as the entry point to the chat bot. A continuous improvement mindset and passion for emerging AI technologies Confidence contributing to go/no‑go decisions for chatbot and CAI releases Why Qantas? At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.     You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel.…