Senior Sales Development Representative

ROLE GOAL 1) Generate high-quality enterprise opportunities within a named set of North American (primarily US) strategic accounts. 2) Success is measured by opportunity quality and progression, not just volume of activity/meetings. Location - Remote (5:30 PM - 2:30 AM IST) Role - Full-time Core responsibilities 1) Outbound prospecting into named enterprise accounts via phone (heavy), email, LinkedIn. 2) Do account research and identify business triggers to personalize outreach with a credible “why now.” 3) Map and engage multiple stakeholders (CX/Customer Service, Operations, Finance, Procurement, Technology). 4) Run strong first calls with senior buyers: uncover pain, business impact, urgency, and next steps. 5) Handle objections and move conversations forward confidently. 6) Work leads from marketing/ABM campaigns, webinars, events and convert engagement into qualified opportunities. 7) Book well-qualified meetings for Business Development Executives and ensure a clean handoff:   - Strong CRM notes (context, stakeholders, needs, next step)   - Join initial call to support handover 8) Keep CRM hygiene high and share market feedback to improve targeting/messaging. 9) (US/Canada version) Support industry events and follow-up; travel as needed.   Must-have experience 1) 4+ years of quota-carrying outbound SDR/inside sales/new business prospecting.   - Inbound-only/customer service/consumer sales does not count. 2) 4+ years selling/prospecting into North America (US/Canada) and engaging senior stakeholders. 3) Preferably from BPO / CX outsourcing (strong preference), or similar complex services selling.  Skills / competencies 1) Excellent phone-first selling: establish relevance fast, ask sharp questions, objection handling, secure next steps.   - Will be assessed via live role-play; must think on feet. 2) Comfortable with complex B2B cycles (multiple stakeholders, longer buying process). 3) Commercial judgment & initiative: can independently research accounts, form a POV/hypothesis, craft messaging without heavy direction. 4) Strong English communication (clarity and credibility with senior buyers; accent not a concern). Tools proficiency: 1) LinkedIn Sales Navigator + sales engagement tool (e.g., Salesloft) + CRM (Salesforce/HubSpot or similar). 2) Resilience/ownership: Persistent follow-up, adapts approach, and works the account through rejection. 3) Unanswered calls and emails are a given - find another way, create the meeting, and hit the numbers.   Proof of performance expected Ability to clearly explain recent targets and results (last 2 quarters) including:   - meetings booked/held   - opportunities created   - pipeline contribution (if tracked)