Senior Sales Engineer - Library Solutions

@media screen and (max-width: 699px) { .swapimg {display: none;} .visible-mobile{display: inline;max-width:100%;height: auto;} } @media screen and (min-width: 700px) { .swapimg {display: none;} .visible-desktop{display: inline;max-width:100%;height: auto;} } Senior Sales Engineer – Library Solutions Empower Your Career within a Leading Software Company   About the position   Join our Library team as we grow Cicero, our cloud-based Library Management System, across Sweden and beyond. You'll be the bridge between library domain expertise, technical product knowledge and commercial support – delivering compelling product presentations, shaping proposals during the tender phase, and guiding customers through their daily use of Cicero.   The position is located in Stockholm and is part of Systematic's Library Business Unit. You'll work closely with Business Development Managers across markets and the Operations team handling implementations, support and other services, and become part of a Library BU counting approximately 70 colleagues across Denmark, Sweden, Romania and Germany.   Play a key role in growing Cicero   As our new Senior Sales Engineer, you will combine commercial flair with deep library domain knowledge. Amongst other tasks, you will plan and deliver in-depth Cicero product presentations and demonstrations to prospective customers, tailored to each library's profile and system landscape. With a focus on understanding customer needs, you will lead the initial functional and technical requirements assessment during tenders and proposals, and support customers in live operation with Cicero. Working closely with Business Development, Product Management and Service Delivery, you will make a difference by: •    Planning, preparing and delivering Cicero product presentations and demonstrations to prospective public libraries, covering the LMS, web, app and event booking. •    Conducting the first functional and technical assessment of customer requirements during the pre-sales and tender phase, mapping the customer's current system landscape, identifying fit and gaps against Cicero, and contributing to solution descriptions in proposals and RFP responses. •    Providing day-to-day support (in Swedish and English) to customers in live operation with Cicero, guiding on features, workflows and best practices, and acting as an escalation point for functional and domain-related questions. •    Supporting structured onboarding of new customers together with the implementation team, and documenting customer insights for input into product development. •    Staying up to date with developments in library technology – LMS platforms, web, app, event booking, linked data and digital interfaces – and feeding relevant insights into product strategy. •    Proactively identifying upsell and expansion opportunities within the existing customer base. •    Building and sharing internal knowledge on library sector…