Senior Security Operation Analyst
TT dotCom Sdn Bhd · Kuala Lumpur, Kuala Lumpur, MY · Malaysia · On-site
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Job Overview:
We are looking for a Senior Security Operation Analyst with strong firewall engineering experience to support firewall operations, configuration, deployment, migration, troubleshooting, and security policy management within TIME dotCom.
The candidate must have a strong background in network security, firewall administration, TCP/IP networking, routing, NAT, VPN, incident handling, change management, and project deployment. This role requires hands-on technical capability, good communication skills, attention to detail, and the ability to work closely with internal teams, customers, vendors, and service providers.
The candidate will be responsible for ensuring that firewall and network security services are properly configured, maintained, monitored, and continuously improved to meet operational, security, and business requirements.
Your work life:
You will be responsible for the operation, configuration, deployment, and support of firewall and network security solutions across the organization. Key responsibilities include:
Perform firewall configuration, policy creation, rule review, NAT configuration, VPN setup, routing updates, and security hardening.
Support firewall deployment, migration, upgrade, refresh, and integration activities.
Manage firewall changes in accordance with change management processes, including impact assessment, implementation planning, rollback planning, and post-change validation.
Troubleshoot firewall-related issues including connectivity problems, routing issues, NAT conflicts, VPN failures, application access issues, and performance degradation.
Support incident investigation and escalation related to firewall, perimeter security, VPN, WAF, DDoS, and other network security controls.
Review firewall rules and security policies to ensure they are aligned with business requirements, security standards, and compliance expectations.
Conduct firewall rule cleanup, policy optimization, object review, and access control validation.
Perform firewall capacity planning, including bandwidth, session utilization, CPU/memory usage, license consumption, HA status, and redundancy readiness.
Support firewall high availability, disaster recovery, backup, restore, and configuration baseline activities.
Work with internal teams, customers, vendors, and service providers during incident handling, project implementation, and technical troubleshooting.
Prepare technical documentation such as firewall design, configuration guides, change plans, migration plans, network diagrams, operational runbooks, and RCA reports.
Participate in security reviews, audits, and compliance activities related to firewall and network security controls.
Support security roadmap planning involving firewall, WAF, DDoS, VPN, PAM, SIEM, and other cybersecurity technologies.
Provide technical guidance and knowledge transfer to junior analysts or engineers when required.
Maintain good…