Senior Site Specialist

Senior Site Specialist - Warsaw, Poland - home or office based ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. As a Senior Site Specialist at ICON, you will serve as a key operational point of contact for investigator sites across the Benelux region, supporting site start-up, maintenance, and close-out activities. You will take ownership of complex site tasks, build strong relationships with site personnel, and help drive a positive and efficient site experience. In addition, you will support local study start-up activities, including CTIS submissions and country-specific regulatory requirements. Given the close collaboration with investigator sites and stakeholders, fluency in Dutch or French is an advantage in this role. What You Will Do: Managing advanced site-level activities for investigator sites across the Benelux region, including essential document collection, review, and maintenance for assigned sites and studies. Supporting local study start-up activities, including CTIS submissions , regulatory document collection, and coordination of country-specific requirements. Acting as a primary liaison for site staff on operational questions, documentation requirements, regulatory processes, and study procedures. Ensuring accurate and timely updates of site status, regulatory information, and study data within clinical trial management systems and trackers. Coordinating site visits, meetings, and communications with investigator sites in collaboration with CRAs, start-up teams, and project stakeholders. Identifying opportunities to improve site workflows, enhance site engagement, and contribute to process improvement initiatives. Providing guidance and mentorship to junior team members on site support processes, regulatory requirements, and best practices. Your Profile: Bachelor's degree in Life Sciences, Healthcare, Business, or a related field, or equivalent experience in clinical research. Strong experience in site support, clinical trial administration, study start-up, or similar roles within a CRO, pharmaceutical company, or healthcare environment. Working knowledge of clinical trial processes, ICH-GCP guidelines, and site documentation requirements. Experience supporting regulatory activities, including CTIS submissions and country-specific start-up requirements , is highly desirable. Excellent organizational skills and attention to detail, with the ability to manage multiple sites, studies, and competing priorities. Strong communication and interpersonal skills, with a customer-focused approach to investigator site support. Ability to work independently and collaboratively, with experience supporting or mentoring junior colleagues. …