Senior Software Engineer - BMC Remedy

Employment Type Permanent Closing Date 9 Oct 2026 11:59pm Job Title Senior Software Engineer - BMC Remedy Job Summary Job Description Who We Are Telstra is Australia’s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we’re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’ve grown quickly since our inception in 2019, now with offices in Pune and Bangalore. Focus of the Role As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role. What We Offer Flex appeal: choose where, when and how you work Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births Employees are entitled to 12 paid holidays per calendar year                       Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year Relocation support options across India, from junior to senior positions within the company Receive insurance benefits such as medical, accidental and life insurances What You’ll Do Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies. Customize and implement workflows in BMC Helix and ITSM Suite using Developer Studio, ensuring alignment with business needs. Design and execute custom integrations leveraging APIs, iPass, and web services to enhance system functionality and data flow. Configure and optimize Remedy Server in a server-group environment, focusing on performance tuning and issue resolution. Collaborate with cross-functional teams to gather requirements and propose architectural solutions for integrations involving SRM, Knowledge Management, and Atrium CMDB. Maintain strong customer interaction, addressing concerns and ensuring satisfaction through effective communication and support. About You Minimum 10+ years of experience in BMC remedy Implementation knowledge on BMC Helix, ITSM Suite, SLM, Remedy Migrator, Web services, API's Plug-ins, Remedy Developer and Innovation Studio and Helix Dashboard reporting Experience on iPass and Webhooks Good knowledge of SRM , Knowledge Management , Atrium CMDB Remedy Workflow customizations using Developer Studio Basic ITIL Framework concepts Experience in proposing and implementing architecture of Custom…