Senior Software Engineer Production Support

This Software Engineer role is a full-stack position designed for a versatile developer who excels at deep-dive troubleshooting and platform evolution. You will join a collaborative environment focused on maintaining service reliability, resolving critical core-platform issues, and rapidly shipping high-impact features. Investigate and resolve critical functional and performance issues across the core platform. Implement new features, tooling, and performance improvements to prevent issue recurrence. Collaborate closely with other engineers, QA, customer support to escalate and solve complex problems. Design and utilize AI agents to automate root cause analysis and streamline incident response. Essential Experience 5+ years of professional experience building, maintaining, and debugging full-stack production software systems. Strong proficiency with Java, data pipelines, and web system architecture. Database expertise, including relational databases (MySQL) and NoSQL distributed databases (Cassandra). Deep understanding of distributed systems, including eventual consistency, high availability, and failover mechanics. Proficiency with JavaScript Proven ability to rapidly context-switch, navigate unfamiliar codebases, and safely deploy fixes. A strong focus on test-driven development, automation, and overall code quality. Desirable Experience Professional backend development experience in Python or PHP. Familiarity with financial markets, exchange protocols, FIX, or low-latency networking. Proficiency in modern C++ (C++17 or newer). Experience deploying, supporting, and debugging containerized services in AWS. Experience using modern frameworks like React.