Senior Solution Marketing Manager

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together. The Opportunity We’re looking for a Senior Solution Marketing Manager to help define how UserTesting brings its capabilities together to solve important customer problems across UX research, design, product, and emerging AI use cases. In this senior individual contributor role, you’ll develop a deep understanding of our customers, their workflows, and the challenges they are trying to solve. You’ll translate those needs into clear, compelling solutions that connect UserTesting’s platform, participant network, AI-powered capabilities, and expert services. You’ll work across established audiences such as UX researchers, designers, and product teams while also helping us explore and build solutions for emerging markets and use cases, including organizations developing AI-powered products and experiences. You’ll turn complex customer needs and capabilities into clear narratives, use cases, go-to-market plays, campaigns, and commercial tools that help our teams communicate the value of UserTesting and bring new solutions to market. Responsibilities Develop solutions around customer needs. Understand the problems, priorities, and workflows of key audiences, including UX research, design, product, and other teams responsible for building and improving customer experiences. Build deep audience and market expertise. Develop a strong understanding of customer roles, buying dynamics, workflows, emerging trends, and how their needs are evolving as AI changes how products and experiences are created. Turn capabilities into market-ready solutions. Connect products, participant access, AI-powered capabilities, professional services, and other offerings into propositions and use cases that address meaningful customer problems. Develop clear solution narratives and messaging. Translate complex capabilities into differentiated, customer-centered stories that resonate with both practitioners and business leaders. Support go-to-market strategy and execution. Partner with Product, Sales, Solution Consulting, Campaigns, and other Marketing…