Senior Support Analyst-Dental Prepay

Overview The Senior Support Analyst will assist in monitoring, analyzing and resolving data platforms, configuration, and infrastructure related issues. This person serves as a liaison between technical and operation teams. This position provides analysis and problem solving, technical assistance and support coordination to business stakeholders. The person will make decisions based on independent judgement to resolve a range of complete technical problems. The Senior Support Analyst needs strong analytical skills and the ability to think outside the box when the root cause of an issue is not obvious or clearly defined, and a solutions-focused approach to resolve issues with improved processes. Responsibilities Works and communicates directly with clients and management for any production events, escalating issues as needed while communicating status and risks and producing after outage documentation. Act as a liaison between data operations, development, infrastructure and management. Coordinate and trouble shoot to resolve applications or product related issues. Manage and coordinate meetings with required technical and data operations team members and prioritize and route the issues reported as per the impact on business. Document and improve Production Support processes and add to knowledge base of system problems and resolutions for future reference, including peer knowledge sharing and training. Help data operations team members to create incident and change request tickets. Interface with the engineering, infrastructure, database administrator, implementation, and configuration management teams to follow up on any outstanding tickets for resolving the issues. Follow up for root cause analysis and confirm on permanent resolution status for an issue. Generate and provide daily status updated report to required business stakeholders and leadership team. Completes all responsibilities as outlined on annual Performance Plan. Completes all special projects and other duties as assigned. Must be able to perform duties with or without reasonable accommodation. Complete all responsibilities as outlined on annual Performance Plan. Complete all special projects and other duties as assigned. Must be able to perform duties with or without reasonable accommodation. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Qualifications Bachelor's degree in computer science, information technology, or related technical field or equivalent training, certification. 2-4 years of experience developing/supporting enterprise -level applications software in multi-node Windows or Linux Server environments. Deep knowledge of application…