Senior Systems Administrator, Billing Systems

At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and processes so they can keep work moving as needs change. For more than 25 years, organizations have turned to Quickbase to solve operational challenges that off-the-shelf software wasn't built for. Today, we’re building on that foundation with new products and new possibilities for how people create, adapt, and improve the systems their work depends on. Working at Quickbase means helping find better ways forward. We’re a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other. Title : Sr Systems Administrator, Billing Systems Reporting to : Sr Manager, Systems Engineering Location : Bangalore, India Department : Enterprise Business Systems Senior Systems Administrator, Billing Systems Billing infrastructure is revenue infrastructure. In a business running an enterprise sales-led motion and a product-led self-serve motion in parallel, the configuration quality of that stack directly determines what Finance can close cleanly, what customers are billed accurately, and how much revenue is recovered when payments fail. We're hiring a systems administrator who treats it that way. The Senior Systems Administrator, Billing Systems is the senior platform expert across Quickbase's billing stack and a trusted operational partner to Finance, RevOps, and Product Engineering. This role owns day-to-day administration of and production support across the billing systems landscape in a scaled, dual-motion SaaS environment, currently anchored on BillingPlatform and Stripe, with the platform landscape expected to evolve. As the senior-most administrator on the team, this role also carries a higher bar for platform strategy, complex problem-solving, and mentorship of other billing systems administrators. WHAT YOU WILL DO Billing Systems Administration Own multiple billing platform administration for both our product-led self-serve motion and sales-led enterprise grade invoicing and billing, including: payment methods, product and pricing catalog, subscription lifecycle, webhook monitoring, and dispute handling Maintain pricing configurations, billing templates, and subscription structures as directed by Finance and RevOps. When the price book changes, Billing Systems reflects it cleanly Own dunning and revenue recovery configuration: retry schedules, smart retry settings, grace period logic, and dunning email sequences. Monitor recovery rates and optimize the sequence over time Monitor platform health proactively. Identify processing failures, data integrity issues, and configuration gaps before they surface in Finance reporting or customer invoices Serve as the primary Stripe and enterprise billing platform contact for Finance,…