Senior Systems Analyst

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Senior Systems Analyst   Join a team where  Purpose  is at the heart of everything we do,  Ambition  drives us to be the best we can be, Respect  shapes our culture and Trust  builds our foundation.   We're not just hiring — we're inviting you to  build the future  with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move. Contract: 6-month fixed-term contract Working hours: 35 hours per week (full time) Locations: London, Coventry, Manchester or Edinburgh Salary – London: Circa £60,000 pro rata, depending on skills and experience Salary – Other locations: Circa £53,000 pro rata, depending on skills and experience Reporting to : Digital Product Manager (Casework Support Tools), Information Technology By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development. About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.  The Business Applications Team play an important role developing and supporting our business applications, enabling us to deliver services to customers and colleagues.   The Senior Systems Analysts are directly responsible for a number of our core casework-facing business applications, which requires working collaboratively with the wider Business Applications Team.   As a senior member of the team, you’ll provide specialist in-depth direction on the development and maintenance of our Casework Support Tools (in Microsoft Power Platform).   The role will help develop and promote improved Casework Support Tools and associated templates across the organisation. This work crosses the whole organisation – working with subject-matter experts within casework and operational support, the wider IT department, knowledge teams and communities, and other enabling functions.   You’ll deputise for the Digital Product Manager (Casework Support Tools) in their absence and assist them with project workload including leading on delegated work items and projects. Using your experience, you’ll coach and mentor the Systems Analysts to ensure that their delivery and support is of high quality.   You’ll have an expert technical knowledge of Microsoft Power Platform (specifically Power Apps and Power Automate) that the organisation uses to create and maintain these tools. You will also have some knowledge of underlying database platforms, such as SQL or Dataverse. What You’ll Do: Leading the design,…