Senior Tech Lead - Citrix VDI

Techwave , we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do. Who are we? Techwave  is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services, including, but not limited to, Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT). Founded in 2004, headquartered in Houston, TX, USA, Techwave leverages its expertise in Digital Transformation, Enterprise Applications, and Engineering Services to enable businesses accelerate their growth. Plus, we're a team of dreamers and doers who are pushing the boundaries of what's possible. And we want  YOU  to be a part of it. Job Description Required Skills: ·         Strong troubleshooting knowledge in Wintel, VMware, Citrix & Cloud infrastructure. ·         Preparing root cause analysis & problem management ·         Preferably PowerShell, Linux scripting & automation knowledge. Good experience on upgradations on citrix versions. ·         Interact with global customer and build customer rapport ·         Coordinate with various teams for the daily operations, plan and execute scheduled activities. ·         Familiarity in configuring and deploying the VDI. ·         Provide timely resolution to all incidents, outages and performance alerts. ·         Coordinate with different technical teams from within organization of remote teams if required for finding a solution. ·         Should be familiar with procedures and formalities required for creating a TAC and ensuring that resolution is provided on time. ·         Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact ·         Identify issues and risks in the infrastructure and take necessary steps to notify and close the risk. ·         Should be familiar with Change Management process, should be able to prepare action plan, Rollback plan, Mitigation plan etc. should review pre and post change activities. ·         Document all actions in accordance with standard company operational policies and procedures ·         Notify customer and third-party service providers of issues, outages and remediation status ·         Ability to think on feet and provide required remedial activity of all the issues reported to NOC. ·         Should have good working knowledge on Cloud based applications preferably on AWS, Azure and Google Cloud apps.a ·         Work with internal and external technical and service teams to create and/or update knowledge base articles ·         Support Operations of Citrix Environment supporting…