Senior Technical Consultant - MFG, Client Success

Transforming the Future of Enterprise Planning At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster. This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains. About the role... We are looking for a highly motivated and technically strong  Senior Technical Consultant –   Client Success  to join our team. In this role, you will   support o9 customers post-implementation , ensuring   seamless platform operations , strong   customer outcomes , and high system reliability. You will play a critical role in   managing automated batch processes, troubleshooting issues , and   collaborating   across Support, DevOps, Product, and Customer teams to deliver a stable and scalable solution environment. This role enables you to take up  ownership post implementation completion  and  contribute to E2E upgrades and production support  (Technical issues, Batch failures, troubleshooting, managing platform operations, analysing logs, fixing user requests for data analysis, managing & onboarding customer accounts). What you’ll do: Ensure timely response, recovery, and resolution of batch automation disruptions while meeting customer SLAs Monitor and maintain smooth operations of o9’s cloud-based platform Work closely with DevOps and Support teams to troubleshoot and resolve system issues Validate, transform, and   manage customer data using tools like SQL, SSIS, Excel, Apache NiFi, Hadoop, PySpark, and Hive Analyze customer data, understand functional/technical dependencies, and ensure data integrity Support CI/CD processes and improve system reliability Monitor and analyze system performance metrics for continuous improvement Develop   automation scripts using Python, Bash, or PowerShell Understand and work with o9 platform   data models (tables, relationships, optimization structures) Fine-tune performance, automate manual processes, and implement system checks Create and execute integration test cases; track and resolve bugs/issues What you should have: 2–5 years of relevant experience in technical consulting, support, or similar roles Strong proficiency in  Python and SQL Hands-on experience with  ETL tools like SSIS Experience with scripting languages such as  Python, Bash, or PowerShell Exposure to cloud platforms like  AWS, Azure, or Google Cloud  (preferred) Experience with planning tools such as  SAP, Oracle, e2open, Kinaxis, JDA  (preferred) Knowledge of  data processing tools  like Hadoop, PySpark, Hive (preferred) Familiarity with  statistical/optimization tools  (R/Python/JavaSc…