Senior Technical Services Analyst

About First Due First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations. Job Title: Senior Technical Services Analyst Location : Remote - US Only Country : United States Department : Professional Services Reports To : Senior Manager, Data Migration Position Type : Full-Time Salary : $110,000 Job Summary: As a Senior Technical Services Analyst on the Data Migration team within Professional Services, you will own the end-to-end delivery of complex data migration projects for Enterprise, State, Federal, and Multi-Agency customers implementing the First Due platform. But this is not a role where you simply run queries and check boxes. You are a data expert and a systems thinker: someone who can sit across from a fire chief, understand how their agency has structured 20 years of operational data, and translate that into a migration plan that not only moves records cleanly but positions the customer to succeed in the new system from day one. You will work directly with customers, implementation teams, Data Operations, Product, and Engineering to define data requirements, design migration strategies, execute complex transformations, and validate deployed data. Beyond project delivery, you will serve as a subject matter expert on data architecture and migration best practices across Professional Services and the broader organization. This role is forward-looking. We are investing in ETL automation, data pipeline tooling, and AI-assisted workflows to scale how we deliver. You will be expected to bring curiosity and technical depth to those efforts: contributing expertise, testing new tools, and helping shape how data migration evolves from a manual craft into a scalable, automated discipline. If you are excited about solving hard data problems, mentoring others, and pushing boundaries on how technical services are delivered, this is the role for you. Key Responsibilities: Data Migration Delivery & Technical Execution Own the full lifecycle of data migration projects: requirements gathering, extraction, transformation, loading, validation, and go-live support Analyze complex legacy data structures and design migration approaches that account for how data will operate within First Due's architecture (not just field-level mapping, but system-level impact) Author advanced SQL to extract, join, and transform disparate data from customer sources including SQL backups, CSV, XML, TXT, and multi-system exports Solve novel migration challenges: multi-system consolidations, new module implementations, non-standard data structures, and customers with advanced operational requirements Execute quality assurance on deployed data; identify and resolve discrepancies with minimal escalation Requirements Translation & Solution Design Translate customer operational models…