Service Account Manager Benelux

Job Title Service Account Manager Benelux Job Description Effective April 1, 2026, Toyota Automated Logistics brings together Bastian Solutions, Vanderlande’s warehousing business, and viastore under one unified brand. During this transition phase, parts of our recruitment activities and communication may still be conducted via legacy company systems and email domains. Service Account Manager Benelux   At a glance: Do you have a passion for building lasting relationships and driving customer success? As a Service Account Manager Benelux, you’ll be the customer contact, making a significant difference for your customers! Your mission? To strategically manage and grow the service contracts of (key) customers, optimise their satisfaction, enhancing both their competitive edge and loyalty - while boosting Vanderlande’s profitability. Your role: You are the trusted business partner for a dedicated set of customers with the goal to improve their competitive position in the rapidly changing environment of Warehouse Automation Being in close contact with your customer, you are able to identify and generate opportunities which benefit both our customers as well as Vanderlande You are “a spider in the web” and will be working closely with (amongst others):​ Your customers​ Your colleagues to continuously learn and improve​ Our sales department in preparing and creating the service contracts and life-cycle plans (if needed) to ensure that these contracts and plans meet the requirements of both our customers and Vanderlande. Our support organization in ensuring proper planning and execution of service requests as well as (financial) administration​ Our project execution organization in ensuring proper execution of (service) projects and handover to your customer​ How will you make impact? Acting as the client's representative within the internal organization and acting as the Vanderlande’s representative at your customers Responsible for customer service execution and stakeholder/escalation management Implementing, managing, analysing and optimizing service accounts for which you hold P&L responsibility ​ Identifying, generating and selling new opportunities​ Ensuring operational readiness through seamless transition from project phase to the service organization​ Coordinating and monitoring our service suppliers to ensure cost effective service delivery to our customers​ Monitoring a proper planning and execution of service requests and initiate improvements if necessary​ Further improving contract management processes​​​ The team You are part of the Service Operations Warehousing department, more specifically, the team responsible for the Benelux region. The Benelux service region is one of the biggest and mature regions within the service pilar and is responsible for serving approximately 55 customers. You will report to the Service Manager for the Service Account Managers. What makes you a great fit? Relevant working…