Service Advisor

Willis Automotive is a family and locally owned automotive group located in Des Moines, IA. We carry INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Our growing company also includes Collision, Detail, and Reconditioning teams. At Willis Automotive, we adhere to our six core values to maintain a tradition of automotive excellence and service leadership for all of our guests! Willis Automotive Offers: A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances 401k with company match Paid Time Off and 7 paid holidays Employee discounts at all locations Paid training and development on and off-site Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more! Primary Function: Under the direction and supervision of the Service Manager, this position is responsible for consulting with customers and determining their service needs. Exercises initiative and independent judgment in the performance of assigned tasks. Performs all duties within the objectives, standards, and policies of Willis Automotive. Duties and Responsibilities: Understands that business is built on customer satisfaction and service; makes the commitment to always guarantee customer satisfaction. Greets all customers in a professional, timely and courteous manner. Communicates with service customers to determine the nature of mechanical problem(s). Obtains the necessary customer and vehicle data and enters into the company-sanctioned software. May test-drive the vehicle or refer to the technician as needed. Advises the customer on the care of their vehicle and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus (if applicable). Advises customers if additional work is needed; explains the details including the additional costs and time considerations. Writes the RO (repair order) with exact repair instructions and information needed; updates RO as needed. Ensures that RO's are properly billed and revenues collected in a timely manner. Responds timely to customer voicemails and/or emails. Communicates with dispatcher on incoming service work. Provides estimates for labor and parts; establishes each customer's method of payment and obtains approval of credit, if necessary. Obtains customer's signature on repair order; provides customer with a copy. Monitors the progress of each repair throughout the day; contacts customer regarding any changes; makes follow-up calls to customers regarding the service work performed. Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. Maintains certification and schooling in specified dealership lines. Communicates work…