Service Coordinator

POWER YOUR GREATNESS! PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion & belonging. Responsibilities Service Coordinator A – Has successfully completed all required training and evaluation segments. Service Coordinator B – Successfully completed required training and evaluation segments D and C. Service Coordinator C – Successfully completed required training and evaluation segment D. Service Coordinator D – Entry level position. Must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills as determined by the joint sub-committee. The determination of these qualifications will be done by test, and/or joint interviews as determined by the joint sub-committee. Upgrades will not be made among Service Coordinators. Any clerical assignment may be given to each level of Service Coordinator, with training and evaluation segments used for advancement only. The Employee shall qualify as a Service Coordinator A in a maximum of two years, with the Company providing a minimum of five modules of training every eight  months. In the event that management does not allow the employee to complete the five modules required for advancement, within an eight month period, the employee will automatically progress to the next level; however, with the expectation that those modules will be completed in the future. Advancement to Service Coordinator A is not dependent on the posting of a Service Coordinator A position, but is a progression within classification. Open Service Coordinator A positions will first be filled by the Senior Service Coordinator A bidder; second by the senior Service Coordinator B bidder; third by the senior Service Coordinator C bidder; fourth by the senior Service Coordinator D bidder before other employees. When no incumbent Service Coordinator bids on an open Service Coordinator position, the open position will be filled by the senior bidder that has met the qualifications developed by the joint sub-committee. All Coordinators may continue to do Service Dispatching for Servicemen. No Coordinators shall be assigned supervisory responsibilities. In addition, there shall be no upgrades in these positions other than the normal progression from D to C, C to B and B to A. The successful candidate will be responsible for a variety of office related tasks to support day-to-day operations at an electric utility. Some essential duties include customer communication, project tracking, data base entry and payroll processing. Other duties may include: Manage emails, letters, packages, phones calls and other forms of correspondence. Process paperwork for internal or external use across various work groups. Organize and maintain project data to assist management with reporting requirements. Assist other service coordinators…