Service Delivery Project Manager

The position reports to the Head, Project Delivery Job Overview: This position has a key role in delivering the Department’s mandate and Business Division’s ambitions. You are Service Delivery Business responsible for all projects management domains: scope, task, schedule, cost, quality, change management, communications, risk, procurement & integration. Customer experience is the key driver for all activities / projects undertaken. Your Work Life: Responsible in executing, managing all projects for TIME Group, coordinating a variety of tasks with different parties (within the Engineering Department, affiliated companies, vendors, partners) monitor the progress of work and ensure orders from customers are delivered by the RFS date. To plan out the activities in order to ensure product/services is delivered by the RFS date. Set the Ready for Service (RFS) date, which is agreed upon by the customer and TIME To co-ordinate with contractors, vendors, Telco network engineers or data center executive for relevant tasks so to meet customer request within the time frame or lesser. Provide status update of the project progression to customer from time to time. To provide satisfactory customer service through communication or keeping customers well inform of the work in progress. This should result in more customer loyalty and retention. Responsible in checking and making sure all work is delivered with precision. Perform testing on products when required. To work and liaise with co-workers, customers and vendors to solve a problem and surface any challenges timely to management for action/support. To establish good relationships with vendors and any service providers in order to ensure high degree of support and reliable delivery. Coordinate internal wiring both at AIMS and customer's premises. Coordinate with customer to make sure customer responsibilities i.e hardware, equipment, local infrastructure (leased line circuit), cross connection, internal wiring at customer site and others is ready and prepared. Verify the customer deliverables and acknowledge a new or upgraded service based on the service ordered and ensure timely closure of all assigned task accurately. Follow up on the confirmation of Local Access Circuit availability by Telco Providers, and schedule an installation date with the customer. Coordinate equipment delivery with customers and third-party vendors. Required to send the email/documentation on all Customers new projects, upgrade or termination. Obtain the Work or Service Acceptance Form if customer send to SDs upon completion of project and handover Upon project completion, e-filling all relevant information/documents and details for future reference Reschedule appointment (failed appointment or early slot) Always available to support Business Urgent activities i.e after office hours, weekends, Public Holiday as well as month end as per Business requirement …