Service Desk Agent
Millennium Technology Services · Okinawa, Okinawa, Japan · On-site
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Job Descriptions:
1） Timely answer/receiving customer’s service requests and input them into the Ticket system;
2） Define the priority for service requests then assign to Key engineers accordingly;
3） Ensure each case meet SLA and monitor our engineers to update the service status regularly;
4） Ensure engineer close case timely;
5） As for P1 and P2 case, send E-mail to the relevant Managers regularly;
6） Keep good communications with the customers, partners and engineers;
7） Make regular service reports, etc.;
9) Sort out and update customers’ information;
10) Understand all customers’ SOW and SLA;
11) Arrangement preventive maintenance activity for customers;
12) Finish any other tasks assigned by Managers.
Requirements:
* 2 year working experience as Call center agent, Desktop support, Technical background on IT and network * Highly motivated self-starter; Good relationship; Good team player; Builder with strong diplomacy skills; * Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they Do.
* Excellent Language capability in English, Japanese