Service Desk Analyst III-ARMC(FT, Variable)

The Senior Service Desk Analyst is responsible for providing proficient, professional, and skilled  support to implement effective technology and information best practices. To ensure proper  computer operation so that caregiver can accomplish business tasks. This includes actively  resolving escalated caregivers help requests within established SLAs. Problem resolution may  involve the use of diagnostic and help request tracking tools, as well as require that the  individual give in-person, hands-on help when needed.