Service Desk Analyst

Where Human Connection Fuels Possibility ​ At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. ​ Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. ​ Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.​ And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. ​ That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.​ We have a passion for excellence and genuine care for the people making it possible. Maritz is seeking a customer-focused and technically skilled Service Desk Analyst to provide exceptional support to employees across the organization. This role serves as the first point of contact for IT-related issues and requests, delivering outstanding customer service through phone, chat, and in-person interactions, supporting a broad range of technologies and applications. This full-time, on-site role is based at Maritz Headquarters in Fenton, MO and requires working five days per week in the office. The position also includes participation in an after-hours on-call rotation. Some remote work is available after onboarding upon manager discretion. What you'll be doing 90%  Provide first-level technical support for hardware, software, printers, and business applications. Respond to and resolve incidents and service requests received through phone, chat, and walk-up support.  Create, update, and manage support tickets while maintaining accurate documentation. Escalate complex issues to appropriate support teams when necessary. Follow established service management processes and procedures. Deliver exceptional customer service and maintain a professional, friendly, and helpful attitude in all interactions. 10% Contribute to the creation and enhancement of knowledge base articles and process documentation. Participate in continuous improvement initiatives that enhance the employee support experience. What you'll bring: Minimum of 2 years of experience in a Service Desk, Help Desk, Desktop…