Service Engineer Aguascalientes

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.  And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet. Job Summary Be the face of Tetra Pak. Deliver excellence where it matters most.  As a global leader in food processing and packaging, Tetra Pak develops innovative solutions that help make food safe and available everywhere — always guided by our purpose to protect food, people, and the planet. Our technologies support customers around the world in producing and delivering safe, high‑quality food while minimizing environmental impact through efficient, responsible, and forward‑looking practices.  As a Service Engineer, you will be part of our Customer Service Operations team, working directly at customer sites to keep essential food processing and packaging lines running reliably. Your work contributes to ensuring uninterrupted food production — a vital link in global food systems that support hundreds of millions of consumers every day. You will operate as an individual contributor, partnering closely with customer teams and internal experts to secure equipment performance, minimize downtime, and strengthen long‑term customer trust.  This role stands out for the impact in the field: hands-on problem solving, advanced technical exposure, and the opportunity to represent a company recognized for quality, innovation, and sustainability leadership in the food industry. You will diagnose technical issues, ensure optimal equipment performance, and empower operators through training — all while contributing to our promise to Protect What’s Good. You will be based in Aguascalientes, Mexico. You may be required to travel to customer sites up to 90% of your time. Tetra Pak does not offer support for visa or international relocation for this position. What you will do As a Service Engineer you will: Execute installation, commissioning and performance validation for Capital Equipment installations at customer sites. Can act as lead engineer for complex capital equipment installations at customer sites. Lead, plan, coordinate and execute preventive maintenance activities, ensuring compliance to the agreed scope of delivery. Reinstate equipment / lines into production according to agreed service targets Execute analysis, restore basic conditions or troubleshoot to resolve mechanical, electro-mechanical and automation issues in connection with the Remote Support if needed. Conduct systematic root cause analysis of problems to enable permanent resolution. Promptly report and manage all discovered Technical Issues and, when needed, escalate to next appropriate level in a timely manner providing a Problem Solution…