Service Engineer Demo Tools

About Nearfield Instruments Nearfield Instruments is a fast-growing high-tech scale-up developing advanced metrology systems for the semiconductor industry. Our QUADRA platform combines high-speed Atomic Force Microscopy with advanced mechatronics, software, and control technology. It enables semiconductor manufacturers to measure increasingly complex three-dimensional structures with sub-nanometer accuracy and at the speed required for advanced chip manufacturing. From our headquarters in Rotterdam, our teams design, build, test, demonstrate, and continuously improve our systems. As our number of demonstration tools and development activities grows, we are strengthening the team responsible for keeping these systems available and performing at their best. About the role As Service Engineer Demo Tools, you ensure that our QUADRA demonstration systems in Rotterdam are ready for customer demonstrations, application development, and hardware and software validation. You will be part of the Demo Support Team, which owns the operational condition, availability, and planning of the demo tools. You monitor system health, perform preventive and corrective maintenance, troubleshoot technical issues, coordinate tool usage, and maintain ownership of escalations until problems are resolved. This is a hands-on role in which you work directly with highly complex mechatronic equipment. You will support the engineers using the systems, understand their planned activities, and make sure the tools can deliver the required performance. You will work closely with Application Engineering, Product Marketing, Customer Support, System Engineering, R&D, and Design & Engineering. Together, these teams demonstrate the capabilities of QUADRA to customers and use the demo systems to validate new product developments. What you will do • Perform daily system health checks and monitor the condition and performance of the demo tools. • Keep QUADRA systems available for customer demonstrations, application development, and hardware and software validation. • Coordinate the planning and scheduling of tool usage with internal users and stakeholders. • Plan and perform preventive and corrective maintenance. • Act as the first point of contact when technical issues or system alarms occur. • Troubleshoot electrical, mechanical, mechatronic, hardware, and system-level issues. • Escalate complex problems to System Engineering, R&D, or Design & Engineering, while retaining ownership through resolution. • Support Application Engineering and development teams during measurement, testing, and validation activities. • Coordinate service activities with tool users to minimize disruption to planned work. • Communicate system status, technical risks, priorities, and expected availability to relevant stakeholders. • Document maintenance activities, technical findings, solutions, and recurring issues. • Contribute to root-cause investigations and continuous improvement…