Service Manager

★ NOW HIRING: Service Manager At Hunter Truck, our people are the driving force behind our success. As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level. Come build your career with a team that invests in you from day one. POSITION AT A GLANCE Location: Allentown, PA Position Type: Full-Time Schedule: Monday through Friday, 8:00AM - 5:00PM Address: 9981 Old Rt 22, Breinigsville, PA 18031 SUMMARY Run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensure that the daily inventory of technician's time is consistently sold to service customers. The Service Manager reports directly to the General Manager but has a secondary responsibility to the Vice President of the department. All Service Department Personnel report directly to the Service Manager. ESSENTIAL DUTIES include the following. Other duties may be assigned. Forecasts goals and objectives for the department and strives to meet them. Review and analyze technician performance results and provides leadership and guidance when applicable. Creates and uses specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan. Hire, train, motivate, counsel, and monitor the performance of all service department staff. Prepares and administers an annual operating budget for the service department. Maintains reporting systems required by general management. Attend manager’s meetings. Monitor and control the performance of the department using appropriate reports, tracking systems, and surveys. Analyze and provide leadership in the area of market potential and penetration for all Service Department capabilities. Strive for harmony and teamwork within the department and with all other departments. Coordinate and maintain a working relationship with all other department heads insuring a total T.E.A.M. effort. Develop and implement a marketing plan which promotes new and repeat business. Understand, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understand and ensure compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing and all are processed correctly. Hold monthly department meetings. Direct and schedule the activities of all department employees. Facilitate and/or conduct technical training and sends employees to appropriate training schools as…