Service Navigator

Apply Description ORGANIZATION SUMMARY 211 Utah, supported by United Ways of Utah, is the state's leading resource network connecting Utahns in need with local health and social services. United Way of Salt Lake, 211 Utah (Salt Lake City team), and Promise Partnership Utah are part of the Utah’s Promise organization. Together, we are committed to 100% of kids and families thriving. Our workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, results, and equity. We offer competitive compensation including a comprehensive benefit package and generous paid time off. People with diverse backgrounds and abilities are encouraged to apply. POSITION SUMMARY This position is part of a dynamic service navigation team that supports Utahns in getting the help they need by providing service navigation. The Service Navigator position focuses on responding to 211 Utah clients by means of calls, email, website messages, in person, and other methods utilized by 211 Utah. Service Navigators employ a “whatever it takes” approach to assess client needs and assist the client in navigating the social care system to ensure needs are met. Service navigation is highly collaborative work and the model at 211 is centered on cross-functional and subject matter expert teams working closely together to respond to issues both over time and in the moment. On any given day, team members need to be available to meet with a community partner, respond to a client call, update client or partner information in a database, or complete a quality audit of calls or records. The collaboration works best when team members are physically present in the office and available to respond to the needs of their specialized team as well as the broader navigation team. As a member of the 211 team, the employee will work to operationalize our core values: results, relationships, equity, and continuous improvement. This position will work primarily in the office within regular business hours 9 am to 5pm, Monday through Thursday, and, in alignment with the Utah’s Promise hybrid Friday workplan, work remotely for a four-hour assigned shift on Fridays between 9am and 5pm. Working hours and shifts are subject to change and increase as needed due to business needs. PRIMARY TASK Connect Utahns to resources to support their basic needs. ESSENTIAL FUNCTIONS Navigators direct clients to essential resources, make referrals, and follow up to support clients in removing barriers to access resources as we strive to meet the basic needs of each client who is seeking assistance. This position is responsible for gathering client information and accurately entering information into a client database. In addition to assisting clients, this position assists in building strong partnerships with service providers and community leaders to bring visibility and awareness to 211 Utah and help Utahns better navigate services to meet…