Service Operations Trainer

Overview Liberty Military Housing – Own your passion for service!   About Liberty Military Housing Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you’re ready to grow your career and become an employee owner, explore our current opportunities today. What We Provide You:  Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefits and incentive package that includes: Platinum-Level Medical, Dental & Vision Coverage with affordable premiums Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings 401(k) Retirement Plan with Company Match Education Reimbursement up to $5,250 per year Generous Paid Time Off , including vacation, sick time, and 10 paid holidays Wellness Benefits , including free gym access and additional wellness programs Quarterly & Monthly Bonus Incentives Career Growth Opportunities, Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future Life and AD&D Insurance Responsibilities A Day in the Life of a Service Operations Trainer: As a Service Operations Trainer for Liberty Military Housing, you will be responsible for coordinating, delivering, and preparing all training as it relates to the lifecycle of a multi-family community's Make Ready Process (move in through move out). You will provide training and resource tools to help improve customer service interaction, scheduling maintenance work, including the work of vendors/contractors, and oversight of work order response and completion times. Your role requires the facilitation of courses and materials that apply to team member growth, soft skills, and systems learning with a targeted focus on improving the company’s key objectives. You will also aid in evaluating team members’ performance and monitor adherence to Liberty Military Housings' internal policies and procedures. Your Responsibilities include, but not limited to: Facilitate training courses applicable to Service Managers/Coordinators and other maintenance personnel directly impacting the Make Ready Life Cycle and Work Order Response/Completion Times (i.e., Systems training, leadership development, customer service, operational training, onboarding, Standard Operating Procedures, etc.). Promote and deliver on-site, 1:1, classroom, and webinar-based training…