Service Order Dispatcher

Service Order Dispatcher Location: Fayetteville, North Carolina – Fort Bragg Type: Non-Exempt Work Schedule: Full Time, Day Shift Compensation: $22.07 - $22.07 per hour Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.   Full-Time benefits of a Service Order Dispatcher at Tessera include: Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance Flexible Spending Accounts for both medical and dependent care 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave Potential shared earning bonus Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents Professional development, certifications, and training opportunities Verizon wireless discount Employee Assistance Program (EAP), and an engaging wellness program Public Service Loan Forgiveness eligibility for full-time employees   Tessera is dedicated to “Creating Opportunities for People with Disabilities” by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees. Tessera is seeking a positive and professional Service Order Dispatcher with a team-oriented attitude. Typical duties include but are not limited to: Manage incoming requests for maintenance, repairs, or other facility-related services, document them accurately in a system. Based on the severity and urgency of the request, assign work orders to the appropriate scheduler or maintenance staff. Track on the status of work orders, ensure timely completion and provide updates to requesters as needed. Serve as a liaison between requesters, maintenance staff, schedulers, and managers. Facilitate clear communication and efficient coordination. Keep accurate records of all work orders, maintenance activities, and related documentation. Manage inventory of maintenance supplies and equipment. Answer general inquiries about facility policies, procedures, or ongoing maintenance projects. May be directed to change status of work in the Centralized Maintenance Management System (CMMS). Contribute to a supportive team environment.   Qualifications:  Strong verbal and written communication skills are essential for interacting with various customers. The ability to prioritize tasks, manage multiple requests simultaneously, and maintain accurate records is crucial. Basic understanding of facilities systems (HVAC, electrical, plumbing, etc.) is helpful for understanding and prioritizing requests. Experience with work order management systems, databases, and other relevant software is often required.   Physical Requirements: Employees must have the ability to perform the…