Service Owner – Finance & Microsoft Dynamics 365

Are you an experienced Service Owner, Application Owner, or Product Owner with a strong background in Finance and Microsoft Dynamics 365 Finance? We are looking for a driven and pragmatic finance IT professional to take end-to-end ownership of a business-critical finance IT portfolio and help shape its future direction. In this role, you will work at the intersection of business and IT, combining operational ownership with strategic development. You will be a key driver in ensuring that the finance platform delivers value today while continuously evolving to meet future business needs. What McDonald's / Food Folk is offering you At Food Folk and McDonald's, all employees are equal, regardless of age, gender, and ethnicity. We want to make a difference and in many cases we are the first step in the career and an integration engine in society, something we are very proud of. At Food Folk / McDonald's, we believe that good food can also be sustainable – for our customers, producers and the environment. In addition to a global, professional workplace with many great colleagues, you get pension, a yearly bonus, food allowance and a range of benefits. With many fun activities all year round, you and all employees will be involved and continue to grow with the Nordic region's largest restaurant chain! What you will do As Service Owner, you will have end-to-end ownership of the Finance IT portfolio, with a particular focus on Microsoft Dynamics 365 Finance. You will ensure that critical finance services are well managed and continuously developed, while also helping shape the long-term direction of the platform. The role combines operational responsibility with strategic development and requires you to move comfortably between business needs, IT priorities, vendors, and senior stakeholders. You will work closely with the PMO and project organisation to bring new initiatives and implementations into the operational environment, while driving continuous improvement and digitalisation across the finance platform. You will also contribute to the ongoing development of IT Service Management, governance, and ways of working as the wider IT organisation continues to mature. In the role, you will: Own the Finance IT portfolio – manage the full lifecycle of finance services, from new implementations and transition into operations to continuous improvement and future development. Drive business and IT alignment – act as a key link between Finance, IT, senior stakeholders, and external partners, ensuring priorities are understood, decisions are made, and issues are escalated and resolved. Lead governance and service management – ensure appropriate documentation, compliance, governance, processes, and ways of working according to service criticality, while contributing to the continued maturity of IT Service Management. Manage partners, budget and performance – oversee vendor relationships, governance, budget follow-up, and cost control…