Service Reliability Support Manager

About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas. For more information visit https://www.marex.com/ Vacancy Number: VN3197 Department description Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support teams run a 24/5 global front door to keep us up and running, specialising in maintaining their business stream's applications. The Service Operations team is Technology's central, cross-business function, providing enterprise ticket triage, batch monitoring and major incident command. It works in partnership with business-aligned Application Support teams and the Technology Centre of Excellence to embed observability engineering, telemetry, and automation — including AI-assisted triage and self-healing — across the estate. Role Summary The Service Reliability Lead owns Marex's central, cross-business Service Reliability function — the enterprise front door for ticket triage, batch monitoring, and major incident response. The role is accountable for both running this function to its existing standards and transforming it from a reactive, manual, ticket-driven model into an engineering-first Service Reliability capability, in which AI-assisted triage and automation absorb routine work and observability is owned as an engineering discipline connected to the…