Service Supervisor

Acme Tools is seeking a driven and mechanically inclined leader to join our service department! Are you a leader who motivates your team to reach new heights and who doesn't mind getting a little dirt on your hands while you work alongside your employees? Do you think tools rule and like everything about them - from fixing them to using them to get the job done? If this sounds like you, join Acme Tools as the Service Supervisor of our store in Des Moines, IA! Why Work at Acme Tools? At Acme Tools, we believe in rewarding our team for their hard work and dedication. In this role, you'll enjoy a competitive salary along with a comprehensive benefits package, including: On-the-Job Training Professional Development Programs and Training Generous PTO from Day 1 6 Paid Holidays Medical, Dental, and Vision Insurance Employee Discounts Medical and Dependent Care Flexible Spending Accounts Accident, Cancer, and Critical Illness Supplemental Insurance Programs Traditional and Roth 401K Plans with Company Matching 100% Company Paid Group Life Insurance Additional Voluntary Life Insurance 100% Company Paid Short and Long Term Disability Coverage Your Role as Service Supervisor: As the Service Supervisor, you play a key role in ensuring our service and parts department are functioning efficiently. Your responsibilities include: Training, appraising, and supervising service and parts department employees Utilizing the most cost-efficient and effective means for all service orders while upholding Acme Tools' customer service and safety standards Managing day-to-day operations (reviewing daily productivity reports, maintaining inventory, and ordering parts, participating in department interviews, employee relations and terminations, and creating cost budgets and profitability within the department, etc.) Planning and coordinating schedules for department employees to optimize productivity and ensure goals are being met Evaluating proficiency, keeping Service Technicians adequately trained, and advising the team on motor repair and refurbishment techniques Managing and driving positive customer experiences Ensuring Service Technicians are being held accountable for the quality of their work Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity Completing related tasks as assigned Qualifications Valid Driver's License with a clean driving record Strong mechanical aptitude and in-depth knowledge of gas engines, internal combustion engines, electric motors, pumps, and electrical systems Ability to read and interpret schematics Strong written and verbal communication skills, customer service skills, computer skills, and the ability to learn new software Knowledge of tools and equipment Ability to lift up to 50 lbs. Ability to stand and walk for extended periods of time Willing to work indoors and outdoors in all seasons Ability to…