ServiceNow CMDB Admin

Req ID: 140052  Remote Position: No Region: Asia  Country: India  State/Province: Chennai  City:  Guindy, Chennai  Summary We are seeking a motivated and detail-oriented Associate, IT Solutions, with a focus on ServiceNow CMDB Administration. This role will be responsible for the management and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. The successful candidate will collaborate closely with various IT teams and business partners to gather, analyze, develop, document, and communicate business requirements, ultimately contributing to the delivery of effective IT solutions. Detailed Description The Associate, IT Solutions, will perform a range of tasks to support the ServiceNow CMDB, including but not limited to: Performs tasks such as, but not limited to, the following: Collect, analyze, and document business requirements Work with various IT teams to understand their CMDB needs and contribute to the development and delivery of IT solutions Respond to system problems by analyzing the issue, identifying root causes and determining the next course of action Participate in various IT projects as required Assist in the ongoing maintenance and integrity of the ServiceNow CMDB Assist in the development and documentation of workflows and processes related to CMDB data management and governance Knowledge/Skills/Competencies Strong customer service orientation with a proactive and collaborative approach Solid analytical, technical, troubleshooting, and problem-solving skills Effective communication skills (both written and verbal) Proficiency in documentation, including the creation of clear and concise flowcharts and process diagrams Knowledge of the business area(s) supported by the CMDB and a good understanding of their associated business processes. Understanding of the interrelations between various IT components (software, OS, network devices, servers, etc.) Basic to good coding skills in specific programming languages relevant to ServiceNow (e.g., JavaScript) is a plus. Typical Experience 2years of relevant work experience in ServiceNow. Typical Education Bachelors Degree or consideration of an equivalent combination of education and experience. Educational Requirements may vary by Geography Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering…