ServiceNow Data and CMDB Specialist

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here. Job Title ServiceNow Data and CMDB Specialist Office Location London or Birmingham Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required.  We are happy to consider agile and flexible working patterns.  Our approach to hybrid working allows for up to 40% of time working from home and 60% working in the office, please contact a member of the recruitment team to discuss further. Role Overview The ServiceNow Data and CMDB Specialist is responsible for the governance, quality and ongoing development of data held within the ServiceNow platform, with particular responsibility for the Configuration Management Database (CMDB), service data, and reporting and insight delivered through or sourced from ServiceNow. The role makes sure Configuration Items (CIs), their relationships and supporting service data are accurate, complete and kept up to date. This provides a reliable source of information for service management processes, operational decision-making, risk management, automation and the introduction of new services and technologies. The role also oversees the quality of data supplied to ServiceNow by other systems. Working with source-system owners and integration teams, the role holder establishes clear ownership, agreed data standards and appropriate controls. They do not own the source systems but are responsible for identifying and coordinating the resolution of issues that affect the quality of data used within ServiceNow. ServiceNow is an enterprise-wide platform supporting Business Teams and functions across the firm, including Information Technology, M&BD, Finance, People, Knowledge, the Office of the General Counsel, Operations and Communications. It operates across one production and four sub-production instances and includes a broad range of ServiceNow products, custom scoped applications and enterprise integrations. The Service Portal is available to all users across the firm. The right candidate brings practical ServiceNow CMDB and reporting experience, strong analytical skills and the ability to build effective working relationships. They are comfortable managing their own workload, investigating complex data issues and making recommendations based on the available evidence. Key Responsibilities Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services. All members of the firm participate in our Responsible Business program. Own the governance, quality and ongoing maturity of the ServiceNow CMDB, making sure CI data and relationships are accurate, complete, current and fit for purpose, and maintain the CMDB data model, CI classes, attributes, relationships and lifecycle standards in line with ServiceNow best practice and the Common Service…