ServiceNow ITOM & CMDB Architect

Make a difference. Be happy. Grow your career. The Role ​​We are seeking an experienced ServiceNow ITOM & CMDB Architect to lead the design, implementation, optimization, and governance of ServiceNow IT Operations Management (ITOM) and Configuration Management Database (CMDB) capabilities. This role will be responsible for establishing a scalable and sustainable CMDB foundation, implementing ServiceNow Discovery and Service Mapping, defining the Configuration Management strategy, and ensuring that infrastructure and application data can be effectively leveraged across ITSM, ITOM, Security, Asset Management, and AIOps capabilities. The ideal candidate combines deep ServiceNow technical expertise with strong IT infrastructure, CMDB, configuration management, and enterprise architecture experience . The individual must be comfortable operating at both the strategic/architectural level and the hands-on technical level. Key Responsibilities ITOM & CMDB Architecture Define the overall ServiceNow ITOM and CMDB architecture and roadmap . Establish CMDB architecture aligned with ServiceNow CSDM principles. Define CI classes, attributes, relationships, identification rules, reconciliation rules, and data ownership. Develop standards for CI lifecycle management, naming conventions, data quality, and governance. Design CMDB integration architecture across infrastructure, applications, cloud, network, security, and asset management platforms. Establish the relationship between CMDB, Asset Management, ITSM, ITOM, CSDM, and Service Mapping . ServiceNow Discovery Lead the implementation and optimization of ServiceNow Discovery . Configure and troubleshoot Discovery schedules, credentials, MID Servers, probes, sensors, patterns, and discovery behavior. Develop Discovery strategies for: Windows/Linux servers Databases Network devices Cloud infrastructure Virtual environments Storage Applications Containers/Kubernetes Identify and resolve Discovery gaps and inaccurate CI population. Establish Discovery coverage and data-quality metrics. Service Mapping Design and implement ServiceNow Service Mapping . Build application and business service maps. Establish mapping standards and service ownership. Configure and troubleshoot horizontal and top-down discovery. Develop application dependency models that support Incident, Problem, Change, Impact Analysis, and AIOps use cases. Partner with application and infrastructure teams to validate service relationships. CMDB Data Quality & Governance Establish a sustainable CMDB governance model . Define CMDB data ownership and accountability. Establish data-quality KPIs, including: Completeness Correctness Compliance Uniqueness Relationship accuracy CI freshness Establish processes for duplicate CI remediation. Develop CMDB Health and Data Manager strategies. Define CI lifecycle processes from creation through retirement. Establish governance for manual versus…