ServiceNow Manager

The ServiceNow Manager will be the subject matter expert for all modules within ServiceNow along with partnering with business leaders and key stakeholders for the design, development, and architecture of core ServiceNow capabilities in accordance with business and client requirements to meet business goals and objectives. The SN Manager will provide tools and capability recommendations based on experience and research of platform functionality. This role will be a critical member of the Operations team. Key Considerations: Must be authorized to work in the U.S. This is a full-time, direct hire position: Monday - Friday, 8:00 AM - 5:00 PM (EST) While working from home, employees must have a reliable internet connection and must work in an environment free of noise and distraction. Compensation Disclaimer : The pay range listed for this position is based on market data across various U.S. locations and reflects the company’s good faith estimate of what it reasonably expects to pay. Actual compensation may vary depending on geographic location, relevant experience, and other job-related factors. This range also accounts for potential growth and progression within the role. Final compensation will be determined after a successful interview process and may be discussed in more detail during later stages. Manages a team of developers, vendors and administrators who support the ServiceNow application. Leads the design, development, and continuous improvement of solutions in ServiceNow for internal and external projects. Collaborates with key business leaders, stakeholders, and Information Technology team for the design requirements and implementation for development projects. Creates and maintains reports and dashboards. Leads the support, administration, and maintenance of ServiceNow platform and associated applications. Creates and maintains API and data integrations between the platforms and other services and applications. Develops system integrations and process automation to meet the business and client goals and objectives. Monitors health, usage, and overall compliance of ServiceNow applications. Loads, manipulates, and maintains data between ServiceNow and other systems. Leads and participates in administration of ServiceNow to include upgrades and updates. Serves as ServiceNow technical contributor, maintains technical expertise, relevant industry standards, and best practices. Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints. Researches and resolves more complex technical problems in both production and non-production environments. Develops creative technical solutions to complex problems. Exercises judgment in methods, techniques, and evaluation criteria for obtaining results. Applies technical expertise and knowledge to other related disciplines. Appropriately identifies and assesses risk when business…