ServiceNow Software Developer
T-Systems ICT India Pvt. Ltd. · Pune, MH, India · On-site
Posted Sep 11, 2026
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ServiceNow Software Developer (6-9 Years)
Role Purpose
Design, implement, integrate, and continuously enhance the ServiceNow-based digital shop platform.
Combine deep ServiceNow development expertise with full-stack engineering and enterprise integration capabilities.
Provide technical leadership within the Scrum team.
Design secure, scalable, maintainable, and high-quality solutions.
Contribute to architecture decisions, engineering standards, and continuous improvement initiatives.
Independently handle complex technical development tasks.
Mentor and support developers through technical guidance, code reviews, and problem-solving.
Key Accountabilities
Design, develop, configure, and maintain ServiceNow applications and platform capabilities.
Implement scalable solutions following ServiceNow best practices.
Develop customer-facing functionalities, including: Registration
Shopping experience
Checkout
Payment processing
Order management
Self-service capabilities
Build and maintain integrations with: SAP
Payment services
Customer master data systems
Other enterprise platforms
Translate business and technical requirements into maintainable software solutions.
Provide technical leadership and guidance within the Scrum team.
Conduct technical analysis and contribute to solution design.
Review code and technical implementations to ensure quality.
Identify technical risks, platform limitations, and architectural concerns.
Support troubleshooting and root-cause analysis for complex issues.
Ensure engineering quality across configuration, customization, integration, and deployment activities.
Drive automation, CI/CD practices, and engineering standards.
Provide Level-3 production support and defect resolution.
ServiceNow Engineering Responsibilities
Expert-level hands-on experience in:
ServiceNow Scoped Applications
ServiceNow Customer Service Management (CSM)
ServiceNow IT Service Management (ITSM)
Common Service Data Model (CSDM)
Service Portal
UI Builder / Now Experience
Flow Designer
IntegrationHub
REST APIs
SOAP APIs
Script Includes
Business Rules
Client Scripts
UI Policies
Key Competencies
Expert ServiceNow development and customization
Full-stack software engineering
Enterprise integrations and API development
Technical architecture and solution design
Code review and quality assurance
Agile Scrum delivery
CI/CD and DevOps practices
Technical troubleshooting and root-cause analysis
Stakeholder collaboration and technical leadership
Secure and scalable solution development
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