Services Engineer

Paperless Parts is the SaaS-based intelligence layer for modern manufacturing, enabling our customers to innovate faster in the physical world. From rockets to medical devices, we power the parts that move the world forward. This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder. Services Engineer Location: Boston, MA, or Encinitas, CA / Hybrid Reports To: Services Engineering Manager Employment Type: Full-Time Travel: Up to 25% The Opportunity Customer Success is at the center of everything we do, and as a Services Engineer focused on integrations, you are the technical bridge connecting our customers to the platform. You will build and support integrations that connect Paperless Parts with our customers’ critical business systems, including CRM, ERP, and MES platforms. Your work directly empowers manufacturers by automating manual processes, improving data flow, and unlocking meaningful business insights. In this role, you will become a subject matter expert on the Paperless Parts platform. You will partner directly with customers to design, develop, and deploy tailored integration solutions that are central to their success. Beyond individual customer deployments, you will actively contribute to our library of reusable capabilities, helping to scale our delivery organization and shape the future of our integration methodologies. What Success Looks Like (First 6–12 Months) Integration Delivery: Successfully lead the end-to-end technical deployment of multiple complex customer integrations within established project timelines.Technical Discovery: Autonomously lead discovery sessions to gather business requirements and translate them into scalable technical solutions.Framework Expansion: Develop and contribute new reusable integration components, templates, or tooling to improve team delivery efficiency and scalability. Key Responsibilities Integration Delivery: Successfully lead the end-to-end technical deployment of multiple complex customer integrations within established project timelines. Technical Discovery: Autonomously lead discovery sessions to gather business requirements and translate them into scalable technical solutions. Framework Expansion: Develop and contribute new reusable integration components, templates, or tooling to improve team delivery efficiency and scalability. Qualifications & Experience Core Requirements Python Expertise: Strong hands-on coding proficiency in Python to build custom software solutions and manage data flows. API & System Integrations: Demonstrated expertise utilizing REST APIs, web services, SQL, and modern integration architectures. Customer-Facing Execution: Proven ability to lead technical discovery, translate business requirements into technical roadmaps, and confidently communicate with executive stakeholders. Project Resiliency: Demonstrated track record of managing multiple…