Shift Lead

Who we are... C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, operating the High Profile Cannabis Shop retail network alongside several product brands, including the award-winning Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis. Through its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, Kentucky, and New Jersey, the company provides customers with access to high-quality cannabis products and exceptional retail experiences. What we're looking for... The Shift Lead is responsible for overseeing store operations in cooperation with management, while actively driving sales by guiding customers through the selection and purchase of cannabis products that best meet their needs and preferences. This is a full-time position. Dispensary Address: 42 Arnage Road, Chesterfield, MO 63005 Operating Hours: 8-9pm Sunday- Thursday, 8-10pm Friday & Saturday In this role you will…. Greet customers upon entry and perform initial check-in verification of required identification (ID). Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success. Assist new customers with questions on state required forms; update customer information in point of sale (POS) system as needed. Ensure the waiting room and sales floor are well maintained and the sales floor is properly stocked during downtime, delegating these tasks to other team members as needed. Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or other requests. Fill online orders in a quick and efficient manner, keeping customer experience and state compliance at the forefront. Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority. Handle customer complaints in a professional manner, partnering with management as needed. Maintain product knowledge and keep up on current cannabis trends and compliance regulations. Accurately use and maintain point of sale (POS) systems, and perform daily cash management responsibilities, while maintaining company cash handling policies. Open and close the store, assist with intake of product, and inventory counts. Actively participate in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements. Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules. Ensure all employees adhere to the company’s policies and guidelines, and act as store representative when Store Manager or Assistant…