Shopper Insights Client Manager

About dunnhumby dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers. Client Leadership Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers and brands. We work across grocery, mass and specialty retail, translating insight into action on everything from ranges and pricing to media and promotions. About the Role We are preparing for a potential new partnership with a Canadian grocery retailer. The Insights Manager will shape shopper-insight delivery across an assigned portfolio, translating retailer and supplier priorities into a focused workplan and measurable client value. [Add: portfolio, category or supplier scope.] What You'll Be Doing You will lead client relationships and insight delivery while creating strong foundations for commercial growth and team performance. Build trusted relationships with CPG clients and relevant retailer stakeholders. Shape account plans, stakeholder maps and agreed value measures. Translate supplier, retailer and category priorities into the right insight workplan. Lead upsell and cross-sell activity across assigned clients and prospects. Manage and coach Shopper Insights Client Leads, supporting delivery, renewals and revenue performance. What We're Looking For You'll bring a balanced mix of supplier-side client leadership, insight expertise and commercial thinking. Understanding of the CPG industry and experience in an insight or CPG business. Leadership experience in a client-facing team environment. Commercial judgement supported by experience selling products or services. Confident stakeholder management across supplier and retailer organisations. Ability to balance pipeline, client delivery, team leadership and financial priorities. What You Can Expect From Us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help. Benefits at dunnhumby Canada …