SIM Card Manager

Key Responsibilities SIM Card Procurement – Manage sourcing and procurement of SIM cards based on operational requirements. Documentation & KYC – Coordinate collection, verification, and maintenance of KYC documents required for SIM activation. End-to-End SIM Management – Manage the complete SIM lifecycle, including activation, allocation, usage monitoring, and deactivation. Spam & Usage Monitoring – Monitor numbers configured in the SIM card gateway and flag unusual, spam, or non-compliant usage. Inventory Management & Reporting – Maintain an updated inventory of active, inactive, allocated, and deactivated SIM cards and prepare regular reports. Agent Coordination – Follow up with agents to ensure timely submission of KYC and other required documents. SIM Deactivation – Identify SIMs that are no longer required and coordinate their timely deactivation. Demand Forecasting – Analyze current and projected operational requirements to forecast future SIM requirements. Data Management – Maintain accurate records of SIM numbers, users, status, activation/deactivation dates, usage, and related documentation. Compliance Management – Ensure SIM-related processes adhere to applicable telecom regulations and internal policies. Process Optimization – Identify gaps and implement improvements to make SIM management more efficient and controlled. Vendor Coordination – Coordinate with telecom operators/service providers for procurement, activation, replacement, troubleshooting, and other SIM-related issues. Cost Management – Track SIM-related costs and identify opportunities to optimize procurement and recurring usage expenses. Key Deliverables The person will be responsible for maintaining: Centralized SIM inventory SIM-to-agent/user mapping KYC documentation tracker Activation/deactivation tracker SIM gateway number mapping Usage and spam monitoring report Monthly SIM inventory and utilization report Vendor and cost tracking Pending KYC/deactivation follow-up This role will be important for ensuring better operational control, timely SIM activation, accurate inventory management, regulatory compliance, and cost optimization . Please let us know the next steps for initiating the hiring process and if any additional information is required from our end.