Simulation Consultant

Position Overview As a Simulation Consultant at Minitab, you will support customers throughout the Customer Engagement Lifecycle to help ensure the successful implementation, adoption, and use of Minitab solutions. You will collaborate across teams to deliver high-quality training, coaching, consulting, and timely customer support while maintaining consistent project execution and documentation. In this role, you will also identify opportunities to improve processes, enhance customer value, strengthen customer relationships, and support opportunities for additional services and growth. What You'll Do Simulation Consulting & Technical Delivery Work with customers to understand operational challenges, business objectives, processes, data requirements, and measures of success. Support the design, development, verification, and validation of discrete-event simulation models that accurately represent customer processes and systems. Use Simul8 to evaluate scenarios, identify bottlenecks, assess resource requirements, quantify operational risk, and support evidence-based decision-making. Analyze model outputs and translate simulation results into clear business insights and actionable recommendations for customers Support the facilitation of model discovery sessions, customer workshops, model reviews, training sessions, and project presentations. Advise customers on simulation modelling methodology, model design, experimentation, and effective use of Simul8. Review and troubleshoot customer simulation models and provide advanced modelling guidance where required. Maintain appropriate documentation covering model assumptions, logic, data inputs, validation, experiments, results, and recommendations. Continually develop expertise in discrete-event simulation, Simul8, analytics, and relevant customer industries. Customer Lifecycle & Project Delivery Contribute to the Customer Engagement Lifecycle (CEL), with service delivery that is executed to the highest standard. Support the deployment of products and services, ensuring aligned execution, governance, and process adherence. Maintain procedural compliance, document activities accurately, and complete deliverables on time and within budget. Track work hours by activity type in appropriate systems to support accurate reporting and resource planning. Work with leadership to enhance customer experience and maximize ROI, supporting measurable value realization. Apply standardized project delivery frameworks for the Customer Success team to promote consistency in service execution. Support effective adoption and utilization of Minitab solutions and collaborate with internal technical teams to continually improve customer experience when using Simul8 software. Customer Support & Success Operations Provide assistance to the technical support team to resolve advanced modelling queries. Identify departmental roadblocks and contribute towards…