Software Engineer II

ABOUT THE ROLE As a Senior Software Engineer II at Hello Patient, you’ll build the products that power Mia, our AI assistant for healthcare practices. You’ll work across our frontend applications, backend services, and AI-powered workflows to turn customer and product needs into reliable, scalable software. You’ll partner closely with Product, Design, Operations, and other engineers to build features that improve how healthcare practices communicate with and support their patients. This role is a great fit for an engineer who is comfortable owning projects independently, enjoys solving ambiguous problems, and wants to have meaningful impact in a fast-moving startup environment. WHAT YOU'LL DO BUILD END-TO-END PRODUCT EXPERIENCES - Design, build, test, and ship customer-facing features across our frontend applications, backend services, and AI workflows. - Develop intuitive user experiences using React, Next.js, and TypeScript. - Build reliable backend services and APIs using Python and FastAPI. - Translate product requirements into thoughtful technical solutions. - Work closely with Product and Design to understand problems, propose solutions, and iterate based on customer feedback. OWN MEANINGFUL ENGINEERING PROJECTS - Take ownership of projects from technical design through implementation, testing, deployment, and iteration. - Break down complex or ambiguous problems into manageable technical solutions. - Make sound engineering decisions and know when to seek input from teammates. - Build systems that are reliable, maintainable, and scalable as Hello Patient grows. - Collaborate with other engineers to identify tradeoffs and find pragmatic solutions. BUILD AI-POWERED HEALTHCARE SYSTEMS - Develop features powered by conversational AI, LLMs, and automation. - Work on systems involving voice, SMS, chat, scheduling, and patient engagement workflows. - Build integrations with healthcare systems and third-party APIs. - Help improve the reliability, quality, and performance of AI-powered experiences. CONTRIBUTE TO A STRONG ENGINEERING TEAM - Write clean, maintainable, well-tested code. - Participate actively in code reviews, technical discussions, and architecture decisions. - Improve reliability, observability, testing, and engineering workflows. - Share knowledge with teammates and contribute to a collaborative engineering culture. - Help raise the quality and consistency of the systems you work on. WHAT WE'RE LOOKING FOR MUST HAVE - 3+ years of professional software engineering experience building and shipping production applications. - Experience owning and delivering meaningful product features end-to-end. - Strong full-stack development experience or a strong primary focus in either frontend or backend with the ability to work across the stack. - Proficiency with TypeScript, React, and modern frontend frameworks (Next.js preferred). - Strong backend development experience with…